Services / Operate · CAP.013
Software that stays healthy after the launch applause.
Ongoing care with a written SLA: monitoring, updates, small improvements, and a team that already knows your codebase when something goes wrong at the worst time.
01 · When you need this
If any of these sound familiar, you’re in the right place.
- The agency that built it has moved on; small fixes take weeks of chasing.
- Dependencies are aging and nobody's watching the security advisories.
- You need improvements regularly but not enough to hire an engineer.
- When it breaks on a Saturday, you currently find out on Monday.
02 · What we deliver
Exactly what you walk away with.
No vague 'solutions'. These are the concrete deliverables: each one is a line in the proposal and a checkbox at handover.
DEL.01
Written SLA
Response and resolution targets by severity, measured in the portal, visible to you, kept or reported.
DEL.02
Monitoring & patching
Uptime watched, dependencies updated on a cadence, security advisories acted on.
DEL.03
Improvement hours
A monthly allowance for small features and fixes; unused hours roll over a quarter.
DEL.04
Quarterly health report
Performance, costs, risks, and recommendations, the system's check-up, in plain language.
DEL.05
The portal, ongoing
Tickets, SLA countdowns, and every change logged where you can see it.
03 · How it runs
Phase by phase, with nothing hidden.
Every phase states what happens and what you see in your project portal while it does.
Onboarding audit
1 week
We learn the system before we're responsible for it: code, infra, and failure history.
In your portal: Audit findings and the monitoring going live.
Steady state
monthly
Monitoring, patching, tickets, and improvement work within the plan's hours.
In your portal: Ticket queue, SLA clocks, monthly summary.
Quarterly review
quarterly
Health report and a re-look at whether the plan still fits.
In your portal: The report, archived and comparable.
04 · Standards
Non-negotiables, in writing.
SLAs are instrumented
Response-time performance is tracked in the same portal you raise tickets in. No annual 'trust us' slide.
Systems we know
We support systems we've built or audited: being responsible for a black box would be selling luck.
No hostage dynamics
Cancel with 30 days' notice and everything is handed over cleanly. Retention through quality, not custody.
Small improvements count
Maintenance that only keeps the lights on is decline in slow motion; every plan includes improvement hours.
05 · Stack
Tools chosen for your handover, not our comfort.
Support inherits the system's stack. Our own tooling is limited to observability we deploy alongside, and it's yours if you ever leave.
06 · Questions
Asked often, answered straight.
What do the three plans look like?
You didn't build our system. Can you still support it?
What if we want to leave?
Ready to talk about support & maintenance?
Describe where you are. We’ll respond within one business day with honest next steps, even if the honest next step isn’t us.
Start the conversation